Vindicia is a leader in the rapidly growing payment management category and has as customers some of the best-known brands on the Internet. Vindicia offers for online merchants a hosted solution that combines recurring billing and fraud management capabilities to maximize the lifetime value of a merchant's customer base.

Growing revenues at 100% a year, we look for people who are self-starters, enjoy working in a dynamic and fast-paced environment, and recognize the value of working in teams to accomplish a goal. As a private company, Vindicia offers competitive salaries, stock options and numerous other benefits.

If you are interested in any position on this page, please email a resume to the address associated with the job. Due to Vindicia's compliance with payment card industry security rules, all successful applicants will be required to pass a criminal background check.

Integration Engineer, Client Services
Posted 06/26/2008
Send Digital Resume To: cs_20071105-1@jobs.vindicia.com

Vindicia is seeking an Integration Engineer as part of the Client Services team to provide support with all aspects of post-sales experience with customers. This person will report to the Director, Client Services.

Roles and Responsibilities:

• Engage in projects with other Vindicia stakeholders - help with gathering of data towards project kick-off and quick deployment of Vindicia solution.
• Take active role in deployment projects - kick-off, deployment, QA towards a speedy go-live.
• Prepare corresponding documentation - during and after the engagements.
• Assist with post deployment merchant care - operational reviews, support questions etc.
• Effectively work with customer service team to maintain a high level of satisfaction within the customer base.
• Effectively communicate with internal stakeholders towards improving processes as Vindicia grows in size.

• Client Services - Close working relationship with all members of the team towards speedy and effective deployment of Vindicia solutions.
• Product Management - Monitor and manage current product capabilities towards customer deployment wish-list/scope along with feedback for product feature improvements.
• Sales - Customer feedback.
• Operations - Customer support and satisfaction.
• Engineering - Ongoing training; improvement suggestions as gathered from the field.

• Expert proficiency in one of the following languages - Java, C#, PHP, C++/Win32 COM.
• Must be experienced in overall software development lifecycle (IDE, AppServer, Webserver, databases etc.), preferably from a professional services perspective.
• Strong working understanding of the following - Java, C#, PHP, .NET, Perl.
• Comfortable in working (in shell script level) in multiple operating systems - Linux, Windows.
• Good working understanding of XML and Web Services.
• Good working understanding of database systems - Oracle, MySQL, MS SQL Server.

Benefits: Vindicia offers a full range of benefits including a generous stock options package.

Technical Account Manager, Client Services
Posted 11/05/2007
Send Digital Resume To: cs_20071105-1@jobs.vindicia.com

Vindicia is seeking a Technical Account Manager as part of the Client Services team to manage all aspects of post-sales experience with customers. This person will report to the Director, Client Services.

Roles and Responsibilities:

• Engage with Sales during the sales cycle - help with gathering of data towards project kick-off and deployment.
• Manage deployment projects - kick-off, deployment, QA towards a speedy go-live.
• Manage post deployment lifecycle with customers which includes account management, operational reviews etc.
• Effectively work with customer service and support teams to maintain a high level of satisfaction within the customer base.
• Effectively communicate with internal stakeholders towards improving processes as Vindicia grows in size.

• Product Management - Report field level activities and product improvement suggestions
• Sales - Customer feedback
• Marketing - Case studies, references from customers
• Operations - Customer satisfaction, operational review findings and requested enhancements
• Engineering - Improvement suggestions as gathered from the field.

• Minimum of 5 years project management experience (Experience in a professional services practice of a software company is preferred)
• Must have excellent overall technical competency. Prior development experience is a plus.
• Must have strong business analysis skills.
• Must have solid customer facing skills.
• Bachelor's degree required, technical degree preferred.
• Sub 50 person start up experience a must.
• Diplomacy in cross functional team coordination to deliver results on customer's behalf.
• Excellent presentation skills, verbal and written communication.
• E-commerce experience or knowledge is desirable.