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The success of your online business depends on your ability to move quickly
and decisively beyond entry-level e-commerce. Today's profit opportunities lie
in a more advanced approach: expanding the initial customer contact into
recurring transactions, for which the customer need never be present. That is
the path to larger, more predictable revenue streams and lower ongoing customer
acquisition costs. Vindicia can help you get your subscription billing infrastructure right,
through Vindicia CashBox, built using the experiences of our founders who were
pioneers in digital subscription services.
Increase customer retention and loyalty via sophisticated subscription billing
Global Billing Capabilities
Merchants need to be able to scale their business, easily and globally, without
a huge infrastructure buildout. As a hosted offering, Vindicia CashBox provides
a variety of services that allow merchants to attract customers around the
world. It supports multiple payment processors and a wide variety of
currencies. CashBox also supports multiple payment methods -- from credit and
pin-less debit cards, to ACH and European Direct Debit, to PayPal and others --
as well as the specific tax regimes based on merchant specific nexus and product
categories. To strengthen merchants' ongoing relationships with customers, they
can send out email communiqués in the customer's preferred language.
Reduced Credit Card Failure
Credit card failure - where a card, for various reasons, is not authorized for the
transaction - is a common problem in subscription billing which can lead to lost
customers. Vindicia ensures that merchants can minimize the effects of credit
card failure on their recurring revenue streams. We work with processor card
updater services to revalidate cards. We automatically retry cards with "soft"
failures, and proactively notify customers using merchant-customizable templates
in the event of "hard" failures. Our ability to handle credit card failure in
an automated fashion helps merchants retain existing subscriptions and increase
average customer lifetime value.
Built-in Fraud Management
With fraud levels at all-time highs in the industry, merchants can, with
CashBox, screen transactions on the front end of the buy process and fight
chargebacks that do occur post-transaction. This approach to fraud management is designed
with the goal of minimizing false positives - where valid
transactions are refused - while still ensuring that obvious fraud is reduced.
Merchants can now rapidly grow their pool of subscribers while ensuring they do
not run afoul of card association guidelines on fraud and chargeback levels.
Product and Customer Administration
To move ahead in a fast-paced market, it is critical that merchants
have the flexibility to implement business decisions without relying on IT
resources. For this reason, Vindicia CashBox includes a portal interface
designed to give the non-technical user full control over product offerings,
subscription billing plans, pricing promotions and customer information. Simply log in to the
easy to use portal and manage product details like recurring billing frequency,
payment methods, customer notifications and pricing. Allow your customer
support teams to update payment method information, issue refunds, and cancel
customer billing plans.
Strict Compliance
Vindicia is committed to ensuring the privacy and security of our merchants'
customers. We are an externally-audited PCI Level 1 Service Provider and are
SAS 70 Type 2 compliant. In addition, we support the Safe Harbor Principles and
adhere to the provisions of the European Data Privacy Act. Merchants can
request a copy of our external audits, view our Privacy Policy,
and obtain further details around our security technologies and processes by
reading our white paper, "Vindicia
Technology Overview".
Transparency
We believe the merchant should own the customer relationship. We therefore make
ourselves completely transparent to the merchant's customers so that they feel
every interaction is with the merchant. The merchant controls the initial "buy"
process, the branding and content of the email templates, control over all
non-PCI compliant related data, and any up-sell or cross-sell opportunities that
arise.
For further details on the CashBox product, please download the datasheet or contact us.
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