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Defining your product in a customer-centric manner

3 tips for using a subscription billing model to increase customer retention

Tips for improving customer retention for your subscription business

5 steps to improve customer retention

What is the IMPACT of Customer Retention [Infographic]

Voluntary and Involuntary Churn: The Science of Customer Retention

The Three C’s for Long-term Subscriber Retention

Measuring Customer Retention: Why Key Metrics Matter

Analytics and Customer Retention

A Conference in Review: Casual Connect Seattle 2012

ART™ Imitates Science

Capturing the ‘Last Mile’ of Your Revenue Stream