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Vindicia Announces Strategic Partnership with Naviga to Improve Reader Retention for Publishers

Apr 20, 2020

Vindicia and Naviga offer integrated solution to provide publishers with technology to help reduce passive churn and improve reader retention

SAN MATEO, CA — April 20, 2020 — Vindicia, an Amdocs company (NASDAQ: DOX) and a leader in business-to-consumer digital services monetization, announced today that it has formed a strategic partnership with Naviga, a leading provider of content engagement lifecycle solutions for publishers and media. The companies will offer a seamlessly integrated solution, comprised of Vindicia Retain and Naviga’s NCS Circulation, to help publishers address subscription retention by healing previously failed payment transactions that their programmatic approaches have not.

“Today’s publishers, who now more than ever are working to ensure the public remains informed while strengthening ongoing reader relationships, will find the ability to reduce passive churn increasingly valuable,” said Rolf Rohwer, EVP of Product, Naviga. “It is one less thing publishers have to worry about as they transition their business to a new digital reality.”

The integrated solution will result in fewer interruptions to service, a reduction in costly secondary billing efforts like removal and reinstatement of autopay, and a frictionless and uninterrupted experience for those readers that wish to continue with the service. This will help readers keep their access to the valuable content and information they expect, while publishers can resolve any issues in a way that is transparent to the reader.

“For publishers that take a proactive approach to customer retention, addressing passive churn that has the potential to chip away at recurring revenue, the ongoing reader relationship and experience is an important key to success,” said Sharath Dorbala, head of Vindicia, part of the Amdocs Media Division. “Powered by the billing wisdom of Vindicia Retain’s subscription intelligence and Naviga’s innovative technology, publishers can quickly resolve any failed transactions so there are no subscription service disruptions and ultimately increase the longevity of their customer relationships.”

About Vindicia

Vindicia, an Amdocs company, offers comprehensive subscription management solutions that help businesses acquire and retain more customers. Providing much more than just a billing and payments system, the company’s SaaS-based subscription management platform combines big data analysis, strategic consulting and proprietary retention technology. Vindicia provides its clients with more recurring revenue, more customer data, better insights, and greater value throughout the entire subscriber lifecycle. For more information, visit Vindicia at www.vindicia.com.

About Amdocs

Amdocs is a leading software and services provider to communications and media companies of all sizes, accelerating the industry’s dynamic and continuous digital transformation. With a rich set of innovative solutions, long-term business relationships with 350 communications and media providers, and technology and distribution ties to 600 content creators, Amdocs delivers business improvements to drive growth. Amdocs and its 25,000 employees serve customers in over 85 countries. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $4.0 billion in fiscal 2018. For more information, visit Amdocs at www.amdocs.com.

About Naviga

Naviga is the leading provider of software and services powering media-rich industries. Our Content Engagement Platform helps companies create, enrich, deliver and monetize content to manage engagements from end-to-end. Our solutions are easy to use, scalable and agile. Combining our experience in media with a dedication to digital, we’ve developed software solutions that help any content-driven business meet the demands of the future of information. With headquarters in Bloomington, MN and regional offices throughout the world, Naviga is a trusted partner serving over 3,200 news media, broadcast, magazine, financial services and corporate clients in 45 countries. For more information, visit Naviga at https://navigaglobal.com