FAQs

Vindicia Retain is specifically designed for businesses that want to keep their existing billing infrastructure, but seek a no-risk approach to overcoming customer payment failures.

• What is Vindicia Retain?

  Vindicia Retain uses our advanced retention technology to analyze the challenging failed transactions that digital businesses often struggle with after completing multiple unsuccessful attempts. These “challenging” transactions are often never successful and create significant lost revenue for many digital businesses (10%-15% on average). We compare these transactions with best practices across the Vindicia client network that has processed over $6 billion, and apply this knowledge to them. As a result, we typically see an additional success rate of 30-40% on previously failed transactions, thus adding significant “found” revenue to our clients’ top line, reducing customer churn and extending customer lifetime value.

• Is Vindicia Retain a stand-alone product?

  Yes, Vindicia Retain is a stand-alone product.

• Who should use Vindicia Retain?

  Vindicia Retain is specifically designed for businesses that want to keep their existing billing infrastructure but seek a no-risk approach to overcoming customer payment failures.

• Does Vindicia Retain use the same retention technology as Vindicia Subscribe?

  Vindicia Retain uses our advanced retention technology that is included in Vindicia Subscribe.