Let's talk

The bad news: Your business is losing subscribers.
The good news: Vindicia Retain.

Book a demo

Failed payments are a challenge for publishers and media

When readers and viewers subscribe to your service, they demand 24/7 friction-free access. And they expect a smooth, painless payment experience. But too often, unintended payment failures result in service interruption – even cancellation. This type of churn, called passive (or unintended) churn, accounts for 30 to 40% of all churn for publishing and media subscriptions.

Retain revenue, retain Trust: Vindicia Retain for Publishers and Media

Vindicia Retain—the enterprise-grade solution that works invisibly to recover failed payments, ensuring your subscribers’ journey remains uninterrupted and loyal.


Why do payment fail?

Payment failures account for 70% or all passive churn. Why do they fail? Perhaps your subscriber forgot to update an expired credit card. Or the bank mistakenly put a hold on their account without the subscriber’s knowledge. Regardless of the reason, failed payments mean immediate loss of revenue today – and if the customer is cancelled, a loss of all future recurring revenue.


What can publishers do?

For publishers and media services, a failed credit card transactions poses a significant risk. Even if the payment issue is eventually resolved, the negative experience may encourage your subscriber to “shop around” and compare rates from similar services. So, what can you do? Outdated approaches such as card retries and email notifications just don’t cut it. A better solution is needed.


Vindicia Retain is the #1 solution for publishers and media

Vindicia Retain is the #1 failed payment recovery solution that’s trusted by leading publishers and media brands across the globe. Retain uses AI and machine learning to automatically recover up to 50% of terminally failed card transactions. It prevents payment failures ahead of time to avoid subscriber friction and churn. When Retain recovers a failed payment, your subscribers won’t even know there was a problem. There’s no disruption in service and no need for an intrusive email or phone call.

Put Retain to work for your subscription service

Retain combines two decades of payments data, advanced machine learning, and data-driven intelligence dashboards. Starting where traditional retry approaches stop, Retain evaluates failed transactions and applies proprietary business rules and logic to optimize the transaction so the payment from your subscriber can be processed successfully. In most cases, the issue will not recur in future payment cycles.

Want to see Retain in action? Check out our video.

Vindicia Retain benefits for publishing and media

Vindicia Retain leverages over 20 years of data to turn unsolvable, failed payments into success stories, ensuring every customer and every transaction enhances your bottom line.


Optimize revenue

Recover up to 50% of failed recurring payments



Go live in days, works with any billing system or processor



Actionable insights from over two decades of payments intelligence



Our fee model means we don’t get paid unless we recover your failed payments



We fit in to your existing recovery efforts and payments flow


Top-level security

PCI-DSS Level 1 Version 4 compliant, conforms to your best practices



Trusted by leading merchants, processors, and enterprises worldwide


Market-leading expertise

Payments intelligence from 60+ processors and 1.8B+ transactions

Vindicia Retain

Forrester reveals $24 million in benefits

Forrester recently conducted a study to evaluate Vindicia Retain. Through careful analysis and direct client interviews, Forrester concluded that Retain delivers a three-year ROI of 522% with total benefits of over $24 million.

Read the Forrester study

What's next?

Let us prove to you why Vindicia Retain is the #1 payment recovery solution to accelerate your growth and revenue.

Let's talk