Forrester study shows Vindicia Retain (Formerly Vindicia Select) slashes passive churn

Of all the causes of churn, passive (or voluntary) churn is arguably the most frustrating, because you are losing happy customers. It's a huge problem for subscription-based enterprises, because up to 30% of all churn is passive churn.

See how five enterprises - in digital services, media products, and physical goods - slashed their passive churn and gained an 18% recovery rate from terminally failed payment transactions in a study conducted by Forrester Consulting on The Total Economic Impact™ (TEI) report.

In this on-demand webinar, Joe Branca, a Forrester consultant, will examine the ROI earned and revenue potential realized by each enterprise by presenting the results of The Total Economic Impact™ (TEI) of Vindicia Select. The study of five Vindicia Select clients shows:

• 18% recovery rate for terminally failed payment transactions
• 6+ months added to the customer lifetime after the initial transaction recovery
• More than $6.2 million in revenue recovered from terminally failed transactions over three years

After watching the webinar, you’ll be able to evaluate the financial impact that Vindicia Select could have on your business and how Vindicia Select can help protect your customer base, revenue and brand reputation.