The bad news: Your business is losing subscribers.
The good news: Vindicia Retain.
Vindicia Retain delivers a proven payment recovery service for publishing and media subscription businesses. Recover up to 50% of failed payments and retain more subscribers automatically.
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Failed payments are a challenge for publishers and media companies
When readers and viewers subscribe to your service, they expect friction-free access and a seamless payment experience. Too often, unintended payment failures disrupt access or lead to cancellation altogether, even when the customer had no intention of leaving. This type of churn, known as involuntary churn, accounts for a whopping 30–40% of total churn across publishing and media subscription customers.
Retain revenue, retain Trust: Vindicia Retain for Publishers and Media
Vindicia Retain is an enterprise-grade solution that works seamlessly to recover failed payments. It ensures uninterrupted access for your customers and the ability to keep them as customers for longer.
Why do payments fail?
Up to 70% of customers who churn involuntarily do so because their payment failed. Why do these payments fail? Common causes include expired credit cards, insufficient funds, bank-initiated holds placed frustratingly enough without the subscriber’s knowledge, etc. Regardless of the reason, failed payments can result in not only immediate revenue loss but future revenue as well.
What can publishers do?
For publishers and media services, a failed credit card transactions poses a significant risk. Even if the payment issue is eventually resolved, the negative experience may encourage your subscriber to “shop around” and compare rates from similar services. So, what can you do? Outdated approaches such as card retries and email notifications just don’t cut it. A better solution is needed.
Vindicia Retain is the leading failed payment recovery solution for publishers and media companies
Trusted by leading publishers and media brands worldwide, Vindicia Retain uses AI and machine learning to recover up to 50% of failed transactions that may otherwise result in customer churn. Retain works seamlessly, recovering previously failed payments before subscribers experience any service disruption. When a payment is recovered, access continues as expected by the customer. No intrusive emails, phone calls, or manual outreach, just uninterrupted service.
Put Retain to work for your subscription service
Vindicia Retain leverages actionable insights from over two decades of payments intelligence to recover failed transactions. Starting where traditional retry approaches stop, Retain analyzes each failed transaction and applies corrective action so payments can be successfully processed.
Want to see Retain in action? Watch our video.
Vindicia Retain benefits for publishing and media
Vindicia Retain leverages over 20 years of data to turn unsolvable, failed payments into success stories, ensuring every customer and every transaction enhances your bottom line.
Optimize revenue
Recover up to 50% of failed and unsolvable recurring payments
Easy-to-deploy
Go live in days with an intelligent solution that works with any billing system or processor
Data-driven
Leverages actionable insights from over two decades of payments intelligence
Top-level security
PCI-DSS Level 1 Version 4.0.1 compliant solution conforms to your business rules and best practices
Enterprise-grade
Trusted by leading merchants, processors, and enterprises worldwide
Maximize revenue
Payments intelligence built from working with 60+ payment processors and payments data from 1.8B+ transactions
Risk-free
Our fee model means we don’t get paid unless we recover your failed payments, so partnering with Vindicia Retain is a win-win for everyone
Complementary
We fit into your existing recovery efforts and payments team
What's next?
Let us prove to you why Vindicia Retain is the #1 payment recovery solution to accelerate your growth and revenue.