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Using customer experience to support acquisition and retention

Music goes further digital as streaming and subscriptions rise

The relationship between customer acquisition and reduced churn

IoT needs a business model as revolutionary as its tech

How to succeed with a SaaS business model

Three reasons to focus on involuntary churn

Strategies to attract new subscribers

Subscription billing best practices

Three unexpected reasons to accept multiple payment types for subscriptions

Questions to ask after every customer cancellation

Personalization insights for subscription billing

Accurately gauging your customer retention rate