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Voluntary and Involuntary Churn: The Science of Customer Retention

Voluntary and Involuntary Churn: The Science of Customer Retention

The Three C’s for Long-term Subscriber Retention

The Three C’s for Long-term Subscriber Retention

Quote to Cash (Q2C) in the Cloud

Quote to Cash (Q2C) in the Cloud

It's 4:00 AM. Do You Know Where Your Keys Are?

It's 4:00 AM. Do You Know Where Your Keys Are?

Amazon Prime: Scaling A Subscription Billing Service

Amazon Prime: Scaling A Subscription Billing Service

Gaming, Platform Diversity and Online Business Models

Gaming, Platform Diversity and Online Business Models

Geeking Out At gamescom

Geeking Out At gamescom

Evernote Business: Will Freemium Work Here As Well?

Evernote Business: Will Freemium Work Here As Well?

Increase Subscription Conversion Through Pricing Innovation

Increase Subscription Conversion Through Pricing Innovation

Measuring Customer Retention: Why Key Metrics Matter

Measuring Customer Retention: Why Key Metrics Matter

Shakespeare and Business Models

Shakespeare and Business Models

A Conference in Review: gamescom 2012

A Conference in Review: gamescom 2012