Resolve Failed Transactions and Manage Retention

About Retain Statistics How It Works Intelligence Deploy Fast Resources

Deliver a frictionless retention experience

Go beyond ineffective retry logic to resolve 15-30% of terminally failed transactions. Vindicia Retain helps you keep customers who want to stay by reducing involuntary churn. Retain resolves failed transactions without the service interruptions that can result in cancellations. Average customer lifetime value and revenues increase – as the customer experience improves. The best part? Retain is easy to deploy and works with your existing billing platform and payment processor.

Vindicia Retain Statistics

Vindicia recovers $187 per minute for its customers by reducing subscription churn. Below are the amazing number facts about the Vindicia Retain.

Up to
%
of terminally failed payment transactions recovered.
More than
%
boost in revenue.
More than
million failed transactions recaptured in a single year.
More than
$
million in revenue recovered in a single year.
million
transactions processed involving 351 million digital accounts and 273 million payment accounts.

How Retain works

When transactions fail, you lose subscribers who want to stay. Many subscription service providers turn to account updaters and a few retries to recover failed transactions. But too many transactions never recover.

Vindicia Retain starts where traditional approaches stop. The Vindicia team has been analyzing the causes of failed transactions, uncovering the best options for recovery based on the response codes that accompany the failure messages from card issuers. That analysis is the basis of the subscription intelligence we used to develop algorithms that resolve failed transactions. Data shows that taking a proactive approach to failed transactions leads to as much as a 6% card-based revenue gain.

View Vindicia Retain datasheet

Powered by subscription intelligence

At Vindicia, we’ve processed more than 940 million transactions worth over $38 billion. Our subscription experts have analyzed our wealth of subscription data to find better ways to manage subscription payments. Across, the entire subscription lifecycle, we’ve developed a deep understanding of the complexities behind subscription billing. In the process, we’ve extracted the retention piece of our insights to create Vindicia Retain.

Vindicia Retain applies advanced algorithms to failed transactions. It’s a complex application of analytics—but to users like you, it’s simple. Every billing period, Retain turns failed transactions into customer relationships with increased longevity.
Read our subscription intelligence datasheet ›

Deploy fast and see higher revenue immediately

As a noninvasive SaaS solution, Vindicia Retain doesn’t disrupt existing billing systems. Retain works in harmony with the way you bill today. You can even apply your own retry logic before sending failed transactions to Retain for recovery.

Resources

"The Vindicia team was responsive and knowledgeable. They were even able to suggest improvements in the way we track active and passive churn that will help us benchmark our results against similar service providers"
— Aryeh Brickner, Perion

Read success story
"It's critical to get all the nuances right, and that's why we chose to work with Vindicia. We look to Vindicia to make sure our billing processes help us retain customers."
— Steven Sesar, FreedomPop

Read success story
"Vindicia Subscribe has enabled us to smoothly transition into a subscription billing model, yet still handle one-time payments for specific offerings."
— Steven Flenory, studio director, Major League Gaming

Read success story
"We’re seeing the advantages of subscription revenue without having to worry about PCI compliance or that billing is going to be a hassle for members."
— Brendan Sheehan, Chief Financial Officer, CBUSA

Read success story
"The implementation process itself went very smoothly, and surprisingly quickly. We told Vindicia what we wanted, and they built it for us."
— Nikki Schmitt, Customer Experience Manager, Protect Your Bubble

Read success story

Deliver a frictionless retention experience

Vindicia Retain Statistics

How Retain works

Powered by subscription intelligence

Deploy fast and see higher revenue immediately

Resources

Video | Retention is the new growth – Increase retention and grow recurring revenue

eBook | How to boost customer retention and revenues by slashing passive churn

Video | Vindicia Retain - Avoid awkward conversations and start recovering today

Datasheet | Vindicia Retain – Increase retention and grow recurring revenue

Video | Redfast and Vindicia: Monitor and engage subscribers

Forrester TEI Study | The total economic impact of Vindicia Retain

Blog | Retention – every minute counts

eBook | Eight insights and preventive strategies that reduce customer churn

Video | Vindicia Retain: Resolve 30% of failed transactions

"The Vindicia team was responsive and knowledgeable. They were even able to suggest improvements in the way we track active and passive churn that will help us benchmark our results against similar service providers"

— Aryeh Brickner, Perion

"It's critical to get all the nuances right, and that's why we chose to work with Vindicia. We look to Vindicia to make sure our billing processes help us retain customers."

— Steven Sesar, FreedomPop

"Vindicia Subscribe has enabled us to smoothly transition into a subscription billing model, yet still handle one-time payments for specific offerings."

— Steven Flenory, studio director, Major League Gaming

"We’re seeing the advantages of subscription revenue without having to worry about PCI compliance or that billing is going to be a hassle for members."

— Brendan Sheehan, Chief Financial Officer, CBUSA

"The implementation process itself went very smoothly, and surprisingly quickly. We told Vindicia what we wanted, and they built it for us."

— Nikki Schmitt, Customer Experience Manager, Protect Your Bubble