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Deliver a frictionless retention experience

Go beyond ineffective retry logic to resolve 15-30% of terminally failed transactions. Vindicia Retain helps you keep customers who want to stay by reducing involuntary churn. Retain resolves failed transactions without the service interruptions that can result in cancellations. Average customer lifetime value and revenues increase – as the customer experience improves. The best part? Retain is easy to deploy and works with your existing billing platform and payment processor.

How Retain works

When transactions fail, you lose subscribers who want to stay. Many subscription service providers turn to account updaters and a few retries to recover failed transactions. But too many transactions never recover.

Vindicia Retain starts where traditional approaches stop. The Vindicia team has been analyzing the causes of failed transactions, uncovering the best options for recovery based on the response codes that accompany the failure messages from card issuers. That analysis is the basis of the subscription intelligence we used to develop algorithms that resolve failed transactions. Data shows that taking a proactive approach to failed transactions leads to as much as a 6% card-based revenue gain.

Vindicia Retain

Powered by subscription intelligence

At Vindicia, we’ve processed more than 940 million transactions worth over $38 billion. Our subscription experts have analyzed our wealth of subscription data to find better ways to manage subscription payments. Across, the entire subscription lifecycle, we’ve developed a deep understanding of the complexities behind subscription billing. In the process, we’ve extracted the retention piece of our insights to create Vindicia Retain.

Vindicia Retain applies advanced algorithms to failed transactions. It’s a complex application of analytics—but to users like you, it’s simple. Every billing period, Retain turns failed transactions into customer relationships with increased longevity.

Deploy fast and see higher revenue immediately

As a noninvasive SaaS solution, Vindicia Retain doesn’t disrupt existing billing systems. Retain works in harmony with the way you bill today. You can even apply your own retry logic before sending failed transactions to Retain for recovery.

  • The Vindicia team was responsive and knowledgeable. They were even able to suggest improvements in the way we track active and passive churn that will help us benchmark our results against similar service providers

    Aryeh Brickner, Perion

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  • It's critical to get all the nuances right, and that's why we chose to work with Vindicia. We look to Vindicia to make sure our billing processes help us retain customers.

    Steven Sesar, FreedomPop

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  • Vindicia Subscribe has enabled us to smoothly transition into a subscription billing model, yet still handle one-time payments for specific offerings.

    Steven Flenory, studio director, Major League Gaming

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