Blog

Kicking off 2024 strong – predictions from Vindicia’s leaders

CFO = Chief Failure Officer? Not on our watch

What industries could win 2023 with a game-changing approach to failed transactions?

3 ways publishers can reduce subscriber churn

Done neglecting your passive churn problem? These steps are for you

It’s summertime and inflation time: make the most of promo offers to boost subscribers and revenue

Pride Month at Vindicia: we see you

What’s going on in the streaming subscription space?

Is the COVID subscription boom over?

C-level subscription leaders: Solve the pain points you didn’t know you had

E-commerce is no passing fashion: 6 takeaways from eTail

Amazon shutting (real) shops: What this says about e-commerce and subscriptions

When is the right time to revisit your subscription pricing?

International Women’s Day 2022: we are one

Forrester Total Economic Impact™ Study: Vindicia can deliver customers up to 522% ROI over 3 years

Three ways to enrich the subscription experience – inspired by the NYT

In 2022, e-commerce is “the” commerce

Here’s what the wish list for your subscription business should look like

Five key metrics to monitor your subscription business success

The rundle: a lucrative intersection of recurring and bundled services

Give your media subscription funnel the gift of gift cards

2022 predictions for our industry – from Vindicia’s leaders

Five takeaways from Subscription Show 2021

The subscription “supply chain” – a modern metaphor

How 2022 is going to be different for subscriptions – and Vindicia

We are the people: Vindicia employees in a hybrid world

Top five investments business leaders should be making in 2022

Five emotions you want customers to feel about your subscriptions

Three “buy now, pay later” investments that show us why subscriptions are awesome

Five books that inspired us this summer

What the 2021 Olympics taught CROs about media subscriptions

It’s planning season: where will subscription innovation happen next?

Create premium digital experiences consumers will pay for

CFOs: Are you relying too much on your gut?

Three rocks CROs can rely on in a “hybrid” world

E-commerce subscriptions: The next unicorn

Five things every CRO needs in 2022

Be an Ally: Pride month at Vindicia

What does a world with friction look like?

Let the music play

How are we making a difference?

Dear subscription providers: What do you need to achieve sustainable revenue growth?

Six common subscription myths and the strategies that prove them wrong

Fintech subscriptions: What subscribers need but won’t tell you

Five growth strategies for restaurant subscriptions

Growth hacks that subscription video-game services need 

The two best friends no modern CFO can live without

Are service bundles the answer to subscription fatigue?

Retention tips for every CMO: Proven ways to fight subscription churn

How to prevent cancelations by boosting engagement

Paid retail memberships are becoming the new normal

Characteristics of a next-gen subscription service

Why frictionless user journeys are more important than ever for your subscription business

How subscription companies can stop worrying and embrace in-app subscription purchases

Your customers are not lemons: The end of the discriminatory pricing model – a focus on long-term strategies

Why diversity in the workplace is essential for our success

Why you need subscription intelligence and analytics (SIA)

Get ready to grow: Next-generation models to fuel subscription success

2021: Through the lenses of a CFO — a top-5 list

4 data best practices for subscription intelligence

The dawn of the stay-at-home economy: Subscriptions are driving growth, but need flexibility to thrive

Ensuring strong customer authentication in the age of the subscription model

Subscription businesses and social media: A perfect match

Acceptance, diversity, and inclusion: The Vindicia DNA

Loud and proud: Vindicia stands with the “Black Lives Matter” movement

Building better subscription bundles

Guest blog: How to market subscription billing to your customers

5 common mistakes to avoid when switching to a subscription business model

How to diagnose an unoptimized subscription billing platform

Back to the future: How COVID-19 is pushing technology and subscription business transformation to become more human-first

Guest blog: Why sports rights holders are launching D2C streaming services

Are we seeing the digital transformation of the sports industry?

How to make the most of promotional offers to increase subscriptions

4 novel methods to connect better with sports fans

7 ways to cultivate an amazing subscriber experience

The rise of subscription business models in the auto industry

Direct to the fan: Why user-centric relationships will ensure you never miss a shot

The complexity of billing after a free trial expires

5 ways to personalize subscription services for every customer

What should subscription businesses prioritize with their 2020 budgets?

What does California's new data privacy law mean for your subscription business?

How to prepare your subscription business to go global

5 billing considerations for scaling your subscription business

Tips for responsive billing and subscription payments management

How to get your subscription business off the ground

5 Considerations when Selecting a Payment Processor

Subscriptions and Cancellations: Video Streaming Habits of US and UK Subscribers

Trends in gaming monetization

Why you need a mobile-first attitude as a subscription business

6 Lessons you can learn from customer cancellations to boost your business

9 Essential subscription business metrics

New regulation for authenticating EU payments to take effect in september 2019

Guest Blog: OTT – Running to Stand Still?

How customer success solves subscription billing concerns

Tackling passive churn for subscription growth

Guest Blog: Cancellation due to credit card problems huge issue for SVOD industry

8 Ways to counter churn and increase customer retention

Understanding credit card merchant fees: What are you paying for and who are you paying?

How to price a subscription service: What goes into setting the best price?

The hidden growth in subscription services and how to unlock it?

Forrester study evaluates increased revenue and retention of Vindicia Select

Don't discount the complexity of discounts

Subscriptions: The new normal

What the new mobile advertising guidelines mean for subscription companies

Guest blog: Why the Vindicia partnership makes sense to Softrax

European media allies to take down Netflix

Using automation to fight passive churn

How the law affects subscriptions and churn

Why newspapers and online publishers need to address passive churn

Using psychographic data to predict, prevent and combat customer churn

Guest blog: The prospects for premium OTT

Leverage transaction data to personalize your subscription service

What are the prospects for premium OTT services across the globe?

Passive churn: Understanding the stakes

Vindicia named to Constellation Shortlist of top vendors for smart services digital monetization

The one-year saga of MoviePass: Trials and tribulations of a subscription disruptor

How to align products to the needs of your super users

Subscription intelligence: Leveraging data across the subscription lifecycle

Can subscriptions replace ads for publishers?

Can aggregated streaming content become an effective monetization strategy?

Mastering subscription retention by understanding churn

Beyond email – engage with customers in context

5 things to consider when creating a metered billing structure

Subscription businesses need to understand California's Auto Renewal Law and GDPR

Vindicia earns Card Not Present Judges Choice Award for “Best Subscription / Recurring Billing Solution”

GDPR: it’s all just part of how we do what we do

Incorporating voice and 3-D to create a subscription billing user interface design that minimizes churn

Huge rise in willingness of Americans to pay for online news

What's new from Mobile World Congress 2018

Game over: Digital subscriptions are the future for video games as physical disc sales fade

Subscriptions and AI - where do we go from here?

One tip for preventing churn: Make your customers feel like members

The challenges of maximizing revenue from streaming sports events

Anticipating the future of payments and wearables

Digital payments and diversification for publishers: Recommended strategies for monetizing paid-for content

Why your subscription business must make canceling easy

4 key tips for improving the onboarding experience to prevent early churn

The new revenue recognition guidelines – remember the Y2K bug?

Amdocs' acquisition of Vubiquity opens new doors for Vindicia

Digital payments and diversification for publishers: Adopting a new paid-for digital mind set and new digital models

New revenue recognition standards and the prophets of doom

Digital payments and diversification for publishers: Reassessing paid-for digital strategy

vMVPDs pick up millions of customers as pay-TV providers lose 1,300,000

One thing to consider when targeting niche streaming audiences

Innovations are shaping the way consumers view major sporting events

Why every subscription business should accept Apple Pay

Streaming music subscriptions are up - how should companies react in 2018?

Can subscriptions save a dying retail chain?

Flexible monetization strategies keep SaaS businesses competitive

What to consider when transitioning to a SaaS subscription model

IoT's success depends on the evolution of its billing systems

Older Americans increasingly find news on social media. How should subscription services respond?

Is Netflix abandoning its roots?

What does the future hold for paid-for digital content?

Creating bundles to increase acquisition and reduce churn

OTT partnerships vs. independent products: Which is better?

3 Acquisition costs you don't want to forget

Encouraging SaaS trial users through the sales funnel

What has Prime Day taught us about subscriptions?

Mobile news sites can now attract people of all ages

Two channels to add to your SaaS marketing strategy

What will be the next big subscription disruption?

Partnering with publishers: New ways to market subscriptions

Adapting customer service to the subscription billing landscape

Apple launches Venmo competitor

Is it best to bow out of the fight for online revenue?

What move should you make when subscribers leave?

Revving up for the new revenue recognition guidelines

Why are Chinese consumers paying for content while Americans won't?

Media publications (and others) can improve subscriptions through podcasts

Millennials are the biggest adopters of subscriptions. Here's how to approach them

3 tips to focus your online marketing and eliminate subscription churn

Minimizing churn by anticipating customer preferences

Nintendo toys with free trials - should you?

Companies revamp past services with subscriptions

The 3 biggest takeaways from Google's subscription billing shift

Targeting the future: How cloud services should approach 2017 and beyond

Innovating IoT solutions with subscription billing

Publish – Digitally – or Perish

Subscription-based app revenue skyrockets in 2016, indicating promise

As businesses restructure to focus on IoT, subscription billing becomes essential

Daddy, for my 16th birthday present, I want a car subscription

Succeeding with OTT content in foreign markets

Stopping ad blockers hurts business, but subscription billing saves it

How much will subscribers pay for OTT content?

Using customer experience to support acquisition and retention

Music goes further digital as streaming and subscriptions rise

The relationship between customer acquisition and reduced churn

IoT needs a business model as revolutionary as its tech

How to succeed with a SaaS business model

Three reasons to focus on involuntary churn

Strategies to attract new subscribers

Subscription billing best practices

Three unexpected reasons to accept multiple payment types for subscriptions

Questions to ask after every customer cancellation

Personalization insights for subscription billing

Accurately gauging your customer retention rate

Will your business benefit from subscription billing? Questions to ask, data to look for

Payments are evolving - are you ahead?

Why relevant content is more important than ever

Subscription billing is the new normal

Make business decisions out of confidence, not fear

Understanding the scope of online subscription services

Defining your product in a customer-centric manner

Designing IoT products for success

Subscription businesses should reduce friction even when it comes to cancelling

Vindicia and Amdocs: Powering the Digital Economy Together

First Things First: Our Clients

"Free" subscriptions? Why subscription businesses must be careful in marketing and operations

TV networks are reducing ad time for viewers. Should online video follow suit?

Where did people watch the 2016 VMAs?

Uber sees the advantage of subscription billing

The Road to Account-based Marketing Success: One Company’s Story

Clear Illustration of Costco-Amex Impact on Subscription Renewals

Who's to blame for the drop in NBC viewers?

4 things to consider before creating an IoT product

Mother Jones shows the true cost of quality journalism

When customers can't cancel subscriptions

Traditional TV subscription rates fall as online video is expected to increase

What metrics do SaaS businesses need to attract and retain customers?

IoT networks should emphasize value

How to communicate a change in policies

Best practices in digital – Ingenico and Vindicia workshop at Insights

Value and convenience are a priority for customers

What's the impact of Costco switching out 80+ million Amex credit cards on subscription retention rates?

Is effective customer communication the best way to defeat ad blockers?

Worldwide SVoD markets expected to increase

What the recent password-sharing ruling means for SVOD providers

How does quality relate to value when it comes to OTT content?

Methods for attracting SaaS customers

Customers are key for IoT businesses on a subscription billing model

What businesses can learn from changes at Apple and Google

Using subscription billing to help businesses prepare for the IoT

When creating and selling IoT products, don't think like Silicon Valley

Can an old news publication survive on a subscription model?

Reaching consumers beyond subscription billing

How price and subscription billing contributes to the customer experience

How truth and channels affect customer communications and subscription billing

How subscription billing can put a new spin on an old product

3 tips for using a subscription billing model to increase customer retention

New vs. existing: Why companies on a subscription billing model should shift their customer strategy

Why businesses should be clear about subscription billing and customer communication

How the founder of the Discovery Channel used subscription billing and quality content to avoid ads

How subscription billing can save a popular music provider

3 factors to consider when choosing the right payment services provider

What service providers can learn from Autodesk's switch to subscription billing

The simplest billing frequency benefits customers

How subscription billing solves the issue of ad blockers

Streaming devices rise as more homes consume OTT content

How newspapers are finding success with subscription billing models

19-digit Visas and "2-digit" MasterCards

The "TV Everywhere" trend is not dead yet

Brick-and-mortar retailers try on subscriptions for size

CBS OTT offering crashes during Grammy live stream

How to create a successful smart home device

OTT Super Bowl broadcast draws record number of viewers

Increasing conversions for your subscription business

New app offers flights with subscription billing model

Rihanna launches new album exclusively with Tidal service

Ease of use is important in OTT viewing

Winter Storm Jonas causes spike in OTT video streaming

Brands evolve in their approach to subscription billing

Offering more payment options results in more conversions

Software glitches: A new problem in IoT devices

Apple Music reaches 10 million paying subscribers

Getting connected devices to work better together

3 ways to maximize the growth of SaaS businesses

Nielsen to unveil Total Audience Measurement tool

How to win back lapsed subscribers

Why you need to record all chargebacks

How to succeed in the IoT

Dos and don'ts of communicating with subscribers

How to improve customer acquisition

Amazon Prime to expand subscription services

Tips for improving customer retention for your subscription business

Spotify may restrict some releases to paying subscribers

Promotion ideas to boost subscription billing acquisition

“Location” in the OTT Market

Success in SVOD starts with subscription billing

Fix It Like You Own It

YouTube enters SVOD market with Red

NBA Season Tip-Off – 21.9M Fans – That’s Scale

Businesses utilizing subscription billing need a strong website

The Next Generation of Niche Video Content

WorldPay Goes Public

What to consider when looking for a subscription billing solution

3 challenges and solutions for companies that use subscription billing

Machinima to produce content for Verizon's Go90 service

NFL Sunday Ticket service available to non-DirecTV customers

New OTT service to launch in Russia

TVN updates OTT service

TableRock Media offers niche-focused OTT service

Apple OTT service not coming until 2016

4 ways to improve subscription numbers

CenturyLink to offer an OTT service

99.99999% Global System Uptime

2015: The year of OTT video

5 steps to improve customer retention

PGA offers OTT service to golf fans

Verizon to offer mobile OTT service for free

Lebara offers new OTT service for European migrants

OTT content growing rapidly in emerging markets

How do consumers prefer to watch SVOD?

7 percent of American households have OTT, but not pay TV

Showtime introduces OTT service for $11 a month

Best practices for maintaining a lucrative subscription billing model

2 challenges facing IoT

Is the subscription model right for you?

What makes a connected device successful?

Why these OTT video companies failed

More than 80 percent of businesses increased revenue with IoT

Recurring Consumer Engagement

Comcast to launch new OTT service

Discovery launches OTT service across Europe

OTT and video revenues will rise to $51 billion by 2020

Canal+ partners with Technicolor to develop OTT box

Latin America OTT market will generate $8 billion by 2025

Multicultural viewers watching more OTT content

Password sharing to cost OTT industry $500 million

Sling TV goes out for the third time

Vindicia’s Worldwide Expansion

AioTV offers free web video product

Elemental improves content delivery for Indonesia's first OTT service

Frontier in the middle of over-the-air video trial with TiVo

New report says OTT players can hurt telcos voice revenues

Hearst launches video content site for Good Housekeeping

A+E partners with Brand New Media to launch History Plus in Asia

How will cable change in the OTT content landscape?

Verizon to buy out AOL for $4.4 billion

The magic of automated payments

Time Magazine looking to Over-the-top (OTT) content

User-friendly subscription based payments could help newspaper industry

New report: OTT content will reach $154 billion by 2019

Why sports and OTT content are a winning combo

Will OTT providers capitalize on syndicated shows?

How the CMO can get ahead of the OTT upswell

Building an OTT Platform: No Single Solution Fits Everyone

10 Internet of Things Stats You May Not Have Known

Major Media Outlet Uses Digital Subscription as Source of Revenue

Internet of Things Is Driving Improvements in Overall Business Results

IoT and Human Relationships: Can One Improve the Other?

Agile Billing: Reforming the Content Delivery Business

Netflix and Cable Are Battling It out for Millennials' Attention

Multichannel TV Subscribers May Not Go OTT Only

The Impact of OTT on the Future of TV

Best Practices are Exponentially Impactful

Aereo – Time Shifting – Just Not the Time Shifting Everyone Was Expecting

Introduction to Amazon Payments on the Vindicia Platform

Amazon Payments and Vindicia

Heartbleed Bug Update

New World of OTT Opportunities: Selling Premium Content with Subscription Billing Services

The Levers That Can Make (or Break) Your Recurring Billing Process

Fraud or Friction? Why slowing down a purchase can be beneficial in the long run

Freemium, disruption and the mobile phone industry

VDC @ GDC Online: Time to Mix It Up!

Revenue Opportunities for SaaS Businesses: Two New White Papers

What is the IMPACT of Customer Retention [Infographic]

Dreamforce ’12: Going Social and Giving Back

Why Learning Is Now A SaaS Model

Optimize Pricing and Maximize Revenue for your Digital Business in 5 Steps

Subscription Billing, Sports, and xkcd

The Vindicia-IBM Partnership: Optimizing Marketing and Selling Automation

Voluntary and Involuntary Churn: The Science of Customer Retention

The Three C’s for Long-term Subscriber Retention

Quote to Cash (Q2C) in the Cloud

It's 4:00 AM. Do You Know Where Your Keys Are?

Amazon Prime: Scaling A Subscription Billing Service

Gaming, Platform Diversity and Online Business Models

Geeking Out At gamescom

Evernote Business: Will Freemium Work Here As Well?

Increase Subscription Conversion Through Pricing Innovation

Measuring Customer Retention: Why Key Metrics Matter

Shakespeare and Business Models

A Conference in Review: gamescom 2012

Netflix and Customer Acquisition

Analytics and Customer Retention

Facebook Launches Subscription Billing. Caveat Emptor

The Evolution of Music in the Digital Economy

Big Data and Relevance To Recurring Billing

It's Summer: Time For Another Freemium vs Subscription Billing Debate

SaaS and Subscriptions: The Wave of the Future

A Conference in Review: Casual Connect Seattle 2012

Revenue Revelations: Free Webinars Featuring Subscription Management Best Practices and More

Simplifying Back Office Integration

Gain the Competitive Advantage in Subscription Billing through A/B Testing

ART™ Imitates Science

Capturing the ‘Last Mile’ of Your Revenue Stream

Maximize Subscription Billing through Conversion Optimization

The Operational Infrastructure To Run A Subscription Billing Service

NYT: Digital Content, Subscription Billing and Customer Acquisition

Discover Your Recurring Billing Goldmine

Subscription Management: Musings From London

Experimenting With Subscription Billing

The Power of CashBox with Salesforce

Business Reviews and Analytics

125,000 Saved Subscribers: The Value of Retention Logic

The Power of Nine

A Happy Holiday Season Indeed

Scalability Matters In The Digital Economy

The Vindicia Holiday Twitter Program: Plaxo

The Vindicia Holiday Twitter Program: TuneUp Media

The Vindicia Holiday Twitter Program: YouSendIt

The Vindicia Holiday Twitter Program: Next Issue Media

The Vindicia Holiday Twitter Program: Peanut Labs

Campaign Management with CashBox

What Does “Build Online Revenue” Mean Exactly?

The Future Really IS Now!

Digital Sports – A Multi Billion Dollar Market

Hosting Nexus in Texas

Actionable Intelligence: New CashBox Dashboards

Launching A Digital Business – Global Expansion

It’s Alive

Launching A Digital Business – PCI

Launching A Digital Business – Customer Lifetime Value

Whose Fraud is That Anyway?

Rapid Growth and Even More Rapid Innovation

The Light is Green, The Trap is Clean

Vindicia’s Spring 2011 Webinar Series Kick-off

Data, Insights, and Best Practices

Observations From London

The Guardian Changing Media Summit

SaaS Billing Is A Marketing Asset

Vindicia CashBox StoreFront

Think Different

ROSCA – Federal Law Changes for Subscription Programs

Payment Ecosystem Myths – Part 3

Bloomberg Sports – Holiday Promotion #6

TrustedID – Holiday Promotion #5

Cryptic Studios – Holiday Promotion #4

SpeedDate – Holiday Promotion #3

Curse – Holiday Promotion #2

Moshi Monsters – Holiday Promotion #1

‘Tis The Season For Giving

Payment Ecosystem Myths – Part 2

Subscription Billing’s Opposing Forces

Next Issue Media and the Future of Publishing

Payment Ecosystem Myths – Part 1

Where’s My Jet Pack?

Will “Postal 2″ Create a New First Amendment Exception?

The Next Step in Building Online Revenue

“He Could Go All The Way…”

On the road again…

Diversity

Customer Retention – the little stuff matters

Fall 2010 Webinar Series

The Hidden Benefits of Putting Up a Fight

Up & to the Right

Sharing is Only for Kids

2010, So Far

Customer Data Ownership

Secrets to Successful Implementations

Retention, More Than Meets The Eye

Direct Payments Are Just The Beginning

E3 2010 Summary

Best Practice Guide for Customer Acquisition

Now Announcing … “Refunds”??

Viva the Internet TV revolution

Revenue Matters

Payment Method Breakdown for Digital Commerce

Content Provider Rising

Chaos in the Payments Biz

Dangers of Half-Sourcing Your Billing System

Eliminate PCI Compliance With Hosted Order Automation

SaaS and Intangible Sales Tax, LA, NY, CO edition

Do Not Assume Payment Methods Are Universal! Demographically nor Geographically!

Murdoch: Go Back to the Drawing Board

No Silver Bullet…But CVNs Make Sense…The Time Has Come!

The Value of Automatic Payment

Selling Digital Goods and Fraud Prevention

Genuine progress in fraud prevention!

We pay you

Oh Canada, or why TX success rates matter

$40 Million

Don’t Waste the Internet on TV?

A New Analyst Report on Subscription Billing

Facebook Platform Trends

Experience Matters

Mis-information is worse than no information!

GDC 2010 Networking

Billing System Economics

It is no wonder people are confused about payments!!!

Soccer and Online Billing

Why the CCARDA matters to subscription services

Online Business Metrics

Vindicia 2010 Webinar Series

Virtual Goods & Accounting

Managing Involuntary Payment Failures

Pricing, Macmillan, and Disintermediation

How Complex Can Sales Tax Be?

What got me on the Soapbox

Welcome to Vindicia Soapbox!